Re-shipping Courier

Please check the order information carefully before making payment. Shipping information cannot be changed after shipment. If delivery is not possible due to incorrect address, if you need to change the address, you can send an email to contact@toormiwa.com and we will try our best to contact the courier company to make the change. Any additional shipping costs or extra charges incurred as a result will be borne by the customer.

Response to COVID-19

In response to COVID-19, all of our carriers are taking precautions to ensure the health of their drivers and customers, so this may result in an increase in transit time.

We hope you will understand and acknowledge the measures we are taking to protect your health, thank you.

Non-delivery of delivery due to courier’s error

We are sorry to have caused you an unpleasant shopping experience. If you encounter a courier company that does not deliver or does not deliver on time, please contact us and we will contact the courier company to claim for you in the first instance.

Delayed or lost refunds
If you have not received your refund after 2 business days, please check your payment account again first. Then contact your account company as it may take some time for your refund to be officially issued. If you have done this and have not received your refund 10 business days after we issue it, please contact us at contact@toormiwa.com.

If the courier company contacts you
If you receive a call from a courier company and the other party indicates that the courier is broken or the courier is lost and comes to give you a claim. The other party may be falsely claiming that the courier company is committing fraud against you, please contact us first and we will contact the courier company for you to confirm whether the courier information is true. If there is a problem, we will contact the courier company to arrange for you to return or reshipment.