Tips: It is recommended to record an unpacking video when unpacking, in case the product is damaged due to an error in the transportation process, and it is used as evidence for returning the product. The warranty period of the product is 1 year, please keep various types of proof of purchase.
1. How to cancel the order?
After the order is paid successfully, the user can check the order status in the account order details.
If the order has not been packaged and shipped, you can cancel the order in the order details. Payments will be fully refunded to your payment account within 1-2 business days after order cancellation. The exact refund time depends on your payment method.
If the order has already been packaged and shipped, the order cannot be cancelled because the order has already been processed and the package cannot be returned.
If you confirm that you want to cancel an order that has already been shipped, please contact us at contact@toormiwa.com as soon as possible, and the resulting return shipping and other additional charges will be borne by the customer.
2. Return validity period
Our returns are valid until 30 days after the item arrives. We will not be able to provide you with a return or exchange if it has been more than 30 days since you received the item.
Brand new products purchased on this site do not affect secondary sales. Within the validity period of the return, you can contact customer service to negotiate a refund. (product damage caused by human and external causes, etc., returns and exchanges are not accepted).
3. What if the product is damaged during shipping?
We regret that you did not receive the item in perfect condition, please email your unboxing video and proof of purchase to contact@toormiwa.com and we will arrange for a reissue or partial refund.
4. What if the product is out of stock?
Please contact us at contact@toormiwa.com with your unboxing video and proof of purchase and we will arrange for a reissue or partial refund for you.
5. Under what circumstances can I return it?
If you find a quality problem with your product within 30 days of receiving it, please send an email to contact@toormiwa.com with your proof of purchase and a photo of the product quality problem. Returns can be made after the return application is confirmed.
Oven must be brand new.
Return ovens must include all accessories.
Oven must include original packaging.
Returns may be refused if the oven does not meet the above requirements.
warn:
Please be sure to contact us before returning the item, otherwise it will not be processed.
Please understand that we do not accept returns of used products.
If there is no product quality problem, the return shipping fee due to the customer’s personal reasons, such as dislike/order error/artificial damage, etc., the return shipping fee will be borne by the buyer.
CONNIES KITCHEN LLC is responsible for the return of the oven paint peeling/lost item/wrong item, return shipping will be borne by CONNIES KITCHEN LLC
We do not charge re-listing fees.
6. Warranty Claims for Quality-Related Issues
Returns are not accepted after 30 days of item arrival.
When you contact us by mail to request a return within 30 days of the product’s arrival, we may ask you to provide a valid proof of purchase and photos and videos that reflect the problem with the product.
Valid Proof of Purchase: The order number of the product purchased through toormiwa.com.
The warranty period of this product is 1 year, and the maintenance application can be submitted within this time frame.
Please note that processing a warranty claim may require several types of proof of purchase (such as a remittance receipt and confirmation of the item’s original shipping address).
7. How to return?
For returns, please contact us at contact@toormiwa.com prior to the return, please explain the reason for the return and provide an invoice or screenshot to confirm the order number. Once the return request is confirmed, please return the item to the return address.
Our return address is: 4 S MAIN ST HARDWICK Vermont,United States.
Please return the product in its original packaging. Return requests will not be approved if there are accessories or goods damaged in transit.
In order to process your refund in a timely manner, please be sure to send a return notification email to contact@toormiwa.com with the information below:
Courier Company Name, Tracking Number
8. Packaging issues for returns
Please use the original packaging to return. CONNIES KITCHEN LLC will not be responsible for the bump damage during transportation due to the unused original packaging box.
After receiving the goods, our company will open the package to check the product as soon as possible, if there is no problem, we will arrange a refund for you as soon as possible.
9. What if the product is damaged during the return shipping process?
If the product is damaged/lost accessories and other reasons during the return and transportation process, which affects the secondary sale of the product, CONNIES KITCHEN LLC will not allow returns and exchanges, and does not support refunds.
You can negotiate with the courier company and ask the courier company to make relevant compensation.
Tip: Before handling the return business, it is recommended that you take pictures and videos of the oven, and keep the evidence that the goods are intact before mailing, so as to negotiate compensation later.
10. How do I get a refund?
Once the returned item arrives at CONNIES KITCHEN LLC is warehouse and has been successfully inspected, the refund process will begin. The refund amount will be returned to your payment account within 1-2 business days. The exact refund time depends on your payment method, please be patient and do not rush.
11. Delayed or lost refunds
If you haven’t received your refund after 2 business days, please check your payment account again first. Then contact your account company and it may take some time for your refund to be officially issued. If you’ve done all of this and haven’t received your refund 10 business days after we issued your refund, please contact us at contact@toormiwa.com.